Free 60 Day Returns
At Iris + Mill, we understand that buying jewelry online — especially meaningful pieces like engagement rings, wedding bands, or diamond studs — can feel uncertain. That's why we offer a free 60-day return policy designed to give you complete confidence when shopping with us. If it's not right, we'll make it right.
What's Eligible for Return
If you're not completely satisfied with your purchase, you may return your jewelry within 60 days of the shipment date for a full refund or exchange. To be eligible, returned items must be:
- In their original, unworn condition
- Accompanied by all original documentation (e.g., GIA or IGI diamond grading certificates)
The following items are not eligible for return:
- Jewelry modified by anyone other than Iris + Mill
- Personalized or engraved items
- Items previously exchanged or resized
- Items that show signs of wear or damage
If you're unsure whether your item qualifies, contact us at support@irisandmill.com before shipping — we're happy to confirm eligibility.
Free 60-Day Exchanges
Prefer an exchange over a refund? We've got you covered. Eligible items may be exchanged within 60 days of shipment for a different style, size, or metal type.
- If the exchange item is higher in value, a price difference will apply.
- If the exchange item is lower in value, a store credit may be issued.
- Exchanges are subject to the same eligibility conditions as returns (unworn, unaltered, with original documentation).
Ring Exchanges: Engagement rings, wedding bands, and fashion rings may be exchanged if they have not been resized, engraved, or otherwise altered. We'll replace your original ring with the correct size or a comparable design. A fee may apply if the metal type or carat weight changes significantly.
Free 12-Month Ring Resizing
Getting the ring size right matters — and we know it isn't always easy to know yours before you buy. That's why we offer one complimentary resizing for eligible engagement and wedding rings within the first 12 months from the original purchase date.
Resizing is subject to design compatibility. Some styles with full eternity settings or certain metal types may have limitations — contact us for details before ordering if sizing is a concern.
How to Return Your Item
Returning an item is simple and fully prepaid. Here's how it works:
- Request an RMA: Email support@irisandmill.com to receive your Return Merchandise Authorization (RMA) number. Include your order number and reason for return.
- Prepare your package: Include all original packaging, documentation, and certificates. Missing grading certificates may incur a replacement fee.
- Ship securely: We'll email you a free prepaid UPS return label. Your package must be double-boxed, and your RMA number must be clearly marked on the outer label.
Returns are mailed to: Iris + Mill 1912 Crafton Blvd Pittsburgh, PA 15205
Do not ship returns without a confirmed RMA number. Unidentified packages cannot be processed. Return shipping cost: $0.00 - always free.
Refund Processing
Once we receive and inspect your return, refunds are issued to your original payment method within 5–7 business days. Credit card processing times may vary by bank and are outside our control.
- Restocking fee: $0.00 - no cost to you for an item delivered by in its original condition.
- Returns received after 60 days, or items that do not meet eligibility conditions, may not qualify for a refund.
- Our returns team is available Monday–Friday, 8:00 AM–3:00 PM EST to assist with any questions.
Still Have Questions?
We're here to help before, during, and after your purchase. Reach out to our team at support@irisandmill.com — we typically respond within one business day.
For shipping details, including transit times and our free shipping policy, visit our policy page.