At Iris + Mill, we understand that buying jewelry online — especially meaningful pieces like engagement rings — can feel uncertain. That’s why we offer a 60-day return policy to give you confidence when shopping with us.

What's Eligible?

If you're not completely satisfied with your purchase, you may return your jewelry to us within 60 days of the shipment date for a full refund or exchange. Returned items must be:

• In their original, unworn condition

• Accompanied by all original documentation (e.g., diamond certificates)

Returns are not accepted for:

• Jewelry that has been modified by anyone other than Iris + Mill

• Personalized/engraved items

• Items previously exchanged or resized

• Items that have been clearly worn or damaged

Free 60 Day Exchanges

We offer the option to exchange eligible items instead of receiving a refund. If the exchange item is of higher value, a price difference will apply. For lower-value exchanges, a credit may be issued.

Ring Exchanges:

• Engagement, wedding, and fashion rings may be exchanged if they have not been resized, engraved, or altered.

• We’ll replace your original style ring with the correct size or a similar design.

• A fee may apply if the metal type or carat weight changes.

Free 12-month Resizes

For eligible engagement and wedding rings, we offer one complimentary resizing during the first 12 months from the original purchase date.

How To Return Your Item

1. 1. Request an RMA:
   Contact support@irisandmill.com to receive your return merchandise authorization (RMA) number.

   2. Prepare your return:
   Include all original packaging, documentation, and certificates. Missing certificates may incur a replacement fee.

   3. Ship securely:
   If using our UPS label, the package must be double-boxed. Include your RMA number on the label. We recommend keeping a receipt and using insured shipping for peace of mind.

Note: If you choose to utilize a different shipping method or carrier, then you will be solely responsible for all shipping charges and insurance (which we highly recommend). We are not responsible for loss or damage for these shipments.

Our Refund Process

Refunds are issued to the original payment method within 5–7 business days of receiving and inspecting the return. Credit card processing times may vary by bank.

Note: Returns received after 60 days, or that do not meet the above conditions, may not be eligible for a refund.

For further assistance, contact us at support@irisandmill.com